No Numbers. All Compliments.
The Neon Moon team hope you adore your fierce body positive and comfy lingerie. However if this is not the case, we are only able to accept unworn items returned with all packaging babe, within 14 days of receiving your order. Read our questions below and hopefully we have all the answers you need. If you still need clarification on anything, then please contact us via our Contact Us page.
1. What shall I do if I’d like a refund?
- Please return the items in the original packaging and write “Please can I have a refund” on the invoice included in your return, there’s no need to contact us beforehand.
- Then send your order using the resealable mailing bag and returns label that begins "UK RETURNED GOODS" within 14 days of receiving your order.
- If you're returning all items, then please include the cotton bag, as if it isn’t returned with your order then we will deduct £5.00 from your total return value. If you're partially returning a few items from a larger order then please do keep the bag!
- Products are your responsibility until the items have been returned to Neon Moon Ltd. Please ensure you have packaged up your returns to ensure no damage or loss occurs on its way back to us.
- Shipping costs for refunds are your responsibility and are non-refundable, so please ensure tracking/signature is applied and keep hold of your proof of postage.
- Once your refund item is inspected and approved, then a full refund excluding shipping will be given on the received order.
- Unfortunately darl, due to hygiene concerns we cannot accept any knickers for returns.
- If you do return an item that we cannot accept, then you may have to pay additional shipping charges for the cost of us sending the item back to you. Otherwise we will dispose of the item accordingly.
- In these circumstances, no item will be refunded on its return or disposal. Please read all of our Terms & Conditions thoroughly babe to prevent this happening!
3. Can I return Sale items?
Sale and Flash Sale items are non-refundable. We cannot offer refunds on Gift Cards, custom made pieces, such as the Bra Harness either.
4. Can I exchange the item I bought for another size/product?
We cannot yet offer an exchange service on any orders, sorry boo! If you would like a different size, colour or product, please return your unwanted purchase(s) as stated above and then place another order.
If you need any more info lovely, then please see Terms & Conditions
All Neon Moon orders are delivered in discreet packaging! Perfect for a work delivery, darl! Signature on delivery. We aim to dispatch your order within 2 working days. Please be a babe and allow extra time for promotions and launches.
Standard Delivery (Aim 3 working days after dispatch)
Expedited Delivery (Aim 1-2 days after dispatch)
Rest of the world
Standard Delivery (Aim 7-14 working days after dispatch)
International orders may be subject to duties, customs, import taxes or any other charges which are your responsibility. These costs cannot be refunded by Neon Moon Ltd, they are solely your responsibility darling.
When we have dispatched your order it is no guarantee that your order will be received within the above timeframe. The above is a guideline only and may be subject to delays.
Made out of a unique modal fabric/elastane blend, this soft cup bra is refreshingly breathable, slightly stretchy, incredibly comfy and considered to be sustainable lingerie. Not to mention, the cutting edge design of the Tactac Bra is finished with adjustable straps that allow you to easily create a custom fit that is ideal for everyday wear.
- Love your boobs
- Luxe comfortable Modal fabric from fibres of the beech tree
- Size Fabulous & Stunning bras have a different style for improve support, which includes stronger bra straps and a ring at the front of each strap
- Isabelle in our photos wears size "Lovely"
- Kitty in our video wears size Gorgeous
- Soft cups for optimum comfort
- Adjustable straps
- Slips on
- Hand wash
- Manufactured responsibly in Great Britain
- 95% Modal 5% Elastane