We hope you'll be happy with your purchase. However, if you do need to return an item of lingerie, we are able to accept returns only if they are unworn, with the original tags intact, within 14 days of receiving your order. In the interest of hygiene, we ask that you try on briefs over clothing or your own underwear.
Bras and knickers can be exchanged for different sizes and styles with the same price. Exchanges can only be made to the address on the original order. If you'd like a size exchange, please write on your order form 'Please exchange for size (new size of your choice)' and return it with just the Neon Moon lingerie (with swing tag if provided) inside the plastic packaging (please keep the cotton bag and handwritten note as it's an exchange), and use the returns label. If you've lost your returns label please contact us instead. Please do use tracking too! No need to contact us in advance, just send over your order using the resealable mailing bag with included label, and we will aim to size exchange it to your preferred size. If we've run out of stock of your new requested size we will get in touch with you via email.
If you'd like a refund, please return all original packaging for a full refund and write 'Please can I have a refund' on the invoice included in the return. No need to contact us in advance, just send your order using the resealable mailing bag with included label. All bras and knickers are inspected on return. Shipping cost is non-refundable. Full refunds are given once the inspection is approved on the received order.
The lingerie are your responsibility until returned to Neon Moon Ltd. Please ensure you have packaged it up in a way that can't get damaged or lost along the way. Please use the label included with your order that states "UK RETURNED GOOD" at the top. The shipping cost for returns and/or exchanges are your responsibility, so please do ensure tracking/signature is applied and always obtain proof of posting.
For more information, please see Terms & Conditions