No Numbers. All Compliments.
The Neon Moon team hope you adore your fierce body positive and comfy lingerie. However if this is not the case, we are only able to accept unworn orders returned with all packaging babe, within 14 days of receiving your order. Read our questions below and hopefully we have all the answers you need. If you still need clarification on anything, then please contact us via our Contact Us page.
1. What shall I do if I’d like a refund?
- Please return all lingerie in the original packaging and write “Please can I have a refund” on the invoice included in your return, there’s no need to contact us beforehand.
- Send your entire order (if the cotton bag isn’t returned with your order then we will deduct £5.00 from your total return value) using the resealable mailing bag using the included returns label that begins "UK RETURNED GOODS" within 14 days of receiving your order.
- Products are your responsibility until the items have been returned to Neon Moon LTD. Please ensure you have packaged up your returns to ensure no damage or loss occurs on its way back to us.
- Shipping costs for refunds are your responsibility and are non-refundable, so please ensure tracking/signature is applied and keep hold of your proof of postage.
- Once your refund item is inspected and approved, then a full refund excluding shipping will be given on the received order.
- Unfortunately darl, due to hygiene concerns we cannot accept any knickers for returns.
- If you do return an item that we cannot accept, then you may have to pay additional shipping charges for the cost of us sending the item back to you.
- Otherwise we will dispose of the item accordingly.
- In these circumstances, no item will be refunded on its return or disposal. Please read all of our Terms & Conditions thoroughly babe to prevent this happening!
3. Can I return Sale items?
Sale and Flash Sale items are non-refundable. We cannot offer refunds on Gift Cards, custom made pieces, such as the Bra Harness either.
4. Can I exchange the item I bought for another size/product?
We cannot yet offer an exchange service on any orders, sorry boo! If you would like a different size, colour or product, please return your unwanted purchase(s) as stated above and then place another order.
If you need any more info lovely, then please see Terms & Conditions
All Neon Moon orders are delivered in discreet packaging! Perfect for a work delivery, darl! Signature on delivery. We aim to dispatch your order within 2 working days. Please be a babe and allow extra time for promotions and launches.
Standard Delivery (Aim 3 working days after dispatch)
Expedited Delivery (Aim 1-2 days after dispatch)
Rest of the world
Standard Delivery (Aim 7-14 working days after dispatch)
International orders may be subject to duties, customs, import taxes or any other charges which are your responsibility. These costs cannot be refunded by Neon Moon Ltd, they are solely your responsibility darling.
When we have dispatched your order it is no guarantee that your order will be received within the above timeframe. The above is a guideline only and may be subject to delays.
Your search for the perfect everyday bra officially ends here. Yes, that's right. Handmade here in Great Britain, this comfortable lingerie piece is a bra that you will actually WANT to wear!
Our exclusive Non Bra has been expertly designed to provide the gentle support you need without the bulk or the heaviness, making it a must-have for your feminist lingerie collection. Handcrafted out of 95% premium Modal fabric and infused with 5% elastane, this triangle bralet stretches just right to render a custom fit for your body. The cups are super soft and flexible, while the straps are strong and conveniently adjustable.
Designed for your beautiful body to the create the shape of our bras, and not the other way around.
- Love your boobs
- Timeless triangle bra style
- Luxe Modal fabric from the beech tree
- Size Fabulous & Stunning bras have a different style for improve support, which includes stronger bra straps and a ring at the front of each strap
- Isabelle in the photos wears size "Lovely"
- Kitty in the video wears size "Gorgeous"
- Soft cups for optimum comfort
- Adjustable straps
- Slips on
- Hand wash
- Manufactured responsibly in Great Britain
- 95% Modal 5% Elastane